FAQ2022-02-21T14:04:06+10:00
How secure are One Storage units?2022-09-16T15:23:11+10:00

Very secure. One Storage is the first and only storage facility conveniently located inside a shopping mall. For your safety, One Storage has the following security measures in place:

        1. PIN Code facility access at the entrance and exits;
        2. Door alarm system;
        3. Individual unit lock (which you can bring yourself or buy from our retail office);
        4. 24/7 CCTV with infrared and 24/7 security guard
        5. Alarm for vacant units; and
        6. System record for going in/out, opening/closing of units
Will my belongings be kept in good condition?2022-09-16T13:26:25+10:00

We will do our best to keep your items in good condition by providing a well-maintained, well-ventilated, and pest-free facility. However, since we do not have access to your goods, and only you do, you are responsible for the condition of your goods.

Are my goods insured?2022-02-04T13:04:24+10:00

Yes. All units include basic insurance to protect your possessions while in storage. Please check that this cover is appropriate and sufficient for your stored items. If you need additional insurance, you may also contact an insurance provider.

How much does your storage unit cost?2022-02-04T12:09:04+10:00

The actual cost of a storage unit will depend on size, duration, and type of storage you need. You may ask to Get a Quote or contact our team of storage experts to help you.

Where are your facilities located?2022-09-05T20:04:59+10:00

One Storage offers state-of-the-art self-storage facilities in two convenient locations:

  • Manila Bay Branch – B1 Transport Terminal, Ayala Malls Manila Bay (The first and only self-storage facility inside a mall at the center of Metro Manila)
  • Circuit Makati – Opening soon
How can I reserve a storage unit?2022-09-07T18:13:32+10:00

To reserve a unit, you may contact us at:

  • Telephone:        (02) 7005-71-08
  • Mobile:                 +63917-630-7232 | +63917-711-1804
  • Email:                   onestorage.ph@gramansgroup.com

and our storage representative will be happy to assist you.

What is the minimum duration of renting a storage unit?2022-09-07T18:11:42+10:00

One Storage offer terms based on what our customers need. You can either rent on a month-to-month basis or opt to rent for a longer period; it’s all up to you.

Do I need to submit any documents to rent a One Storage unit?2022-09-16T15:24:58+10:00

Yes, requirements will vary depending on what type of storage plan you want to avail.

For personal use:

  • Client Form and Signed Agreement
  • Submit at least one valid and photo-bearing government-issued ID.

For corporate storage:

  • Client Form and Signed Agreement
  • Certificate of Registration / BIR 2303
  • 1 valid government-issued ID
When can I access my unit?2022-02-10T17:15:00+10:00

You can access your unit 24 hours a day, 7 days a week.

What are your office and storage access hours?2022-08-30T13:35:03+10:00

Our office hours are Mondays to Saturdays, 9AM to 6PM. You can access your storage unit 24 hours a day, 7 days a week.

What types of storage do you offer?2022-09-16T13:25:16+10:00

We offer self-storage service. This is good for personal or business use and you have access to your goods at any time of the day or week.

Do I need to get insurance?2022-02-04T12:05:49+10:00

All our units are provided with basic insurance, should you need additional coverage, please contact an insurance provider.

Where can I get packing supplies?2022-02-04T12:49:02+10:00

We offer a full range of professional packing supplies, including boxes, locks, tape and more, at affordable prices in our packing supply store.

Will I be charged on a monthly basis?2022-09-16T13:24:32+10:00

This depends on the storage plan that you get. You can opt to pay month on month. However, we have discounted rates for those who would like to store for at least 3 months.

What are your payment methods?2022-09-07T18:06:04+10:00

We are accepting cash, cheque, debit/credit card, bank transfers, GCash, Maya, and Unionpay.

Can I pay online?2022-09-07T18:04:10+10:00

Yes, you may pay via bank transfer to any of our registered bank accounts or you may also pay via GCash and Maya.

Are there any other charges I have to pay?2022-08-22T20:28:14+10:00

Apart from the monthly rental of the storage unit, we will also ask for a one-time refundable security deposit and a one-time admin fee.

Is the insurance included in the rent?2022-09-07T18:03:02+10:00

Yes, basic insurance is included in the rent with coverage of not more than PHP50,000.

Can I get a refund if I decide to move out earlier than expected?2022-02-04T12:11:21+10:00

No. To avoid paying for more than what you need, it is best that you know ahead of time up to when you intend to use our storage units before making a payment.

Do you have any promo?2022-09-16T13:23:58+10:00

Yes, we have promos available. You may check our Promo page or call our sales and admin staff at (02) 7005-7108 / 0917-6307232 / 0917-7111804 for more info.

What types of storage do you offer?2022-09-16T13:23:11+10:00

We offer self-storage service. This is good for personal or business use and you have access to your goods at any time of the day or week.

What are the sizes available for storage?2022-02-04T12:20:00+10:00

We offer a variety of storage sizes that suit your needs. Check out our available sizes here.

How will I know which size I need?2022-02-04T12:20:24+10:00

You must assess what are the items you want to store in your unit so you have an idea of the approximate measurements. Then, you may check our storage sizes to see which one fits your needs. Or, you may opt to contact our storage experts to assist you further.

What if my items do not fit?2022-02-04T12:20:43+10:00

You may use a larger storage unit if your items are more than what you initially intended. An additional cost will incur depending on how large the upgrade will be.

Can I get two or more separate storage units?2022-02-04T12:34:09+10:00

Yes, you can. Or you may also opt to move into a larger storage unit for a much lesser cost.

What can I store in my unit?2022-02-04T12:34:55+10:00

From business archives to bicycles, sideboards to stock, there is an almost limitless number of items that you can store in your unit. That said, in the interests of health and safety, please do not store food or perishable goods, living plants or creatures, flammable liquids, combustibles, weapons, explosives, fireworks, chemicals, radioactive materials, toxic waste, asbestos, biological agents or other dangerous materials. Please refrain from storing odorous materials and compressed gases as well as any illegal items.

If you’re at all unsure about whether you can store something or not, please ask a member of our team.

Are there any items I’m not allowed to store?2022-02-04T12:35:15+10:00

Yes, in the interests of health and safety, please do not store valuable items like cash or jewelry, food or perishable goods, living plants or creatures, flammable liquids, combustibles, weapons, explosives, fireworks, chemicals, radioactive materials, toxic waste, asbestos, biological agents or other dangerous materials.

Please refrain from storing odorous materials and compressed gases as well as any illegal items. If you’re at all unsure about whether you can store something or not, please ask a member of our team.

Can I access my unit even during Holidays?2022-08-30T13:33:47+10:00

Yes, you can access your unit even during holidays 24/7. No need to book an appointment or wait for an office staff member to open your unit.

Is parking available?2022-09-07T17:58:14+10:00

Yes, our storage facility is located in the mall’s basement so there are plenty of parking slots available for use. However, please take note that you can only use the parking area at One Storage for a limited time and for move-ins and move-outs only.

Can I visit and view your storage units before availing?2022-09-16T13:22:26+10:00

Yes, we do encourage you to visit our facilities first before moving in. This is for you to see the actual size and security of your units. You may schedule your visit anytime from Mondays to Saturdays from 9AM to 6PM. To book an appointment, contact our branch here.

How to Move in?2022-09-07T17:48:28+10:00

Upon moving in, you must notify us at least a day in advance and prepare all necessary documents for verification. We only allow move-ins during office hours.

Do I need to bring my own padlock?2022-09-07T17:47:42+10:00

Yes, we do encourage you to bring your own padlock. However, in the event that you don’t have one, you may purchase from our Packing Supplies available in our Retail Office.

Do I need to use a box in storing my items?2022-02-04T12:42:34+10:00

No, but we do recommend using a box or any packing material to store your items securely.

My items are heavy, can you help me move them?2022-09-07T17:46:25+10:00

Our friendly staff is always happy to help. We also offer free use of push carts to move heavy items.

Can you help me load and unload my storage unit?2022-09-07T17:46:51+10:00

As of the moment, we don’t have any helpers available on site. Should you need to store large items, please do let us know ahead of time so we can arrange any help you may need. This extra service may or may not incur additional charges. We also offer free use of push carts to move heavy items.

How to pull out items?2022-02-04T12:50:42+10:00

You may pull out your items from your unit anytime you want. However, if you will be pulling out large items, it is best to inform our staff for verification.

I’m moving out, what should I do?2022-09-16T13:21:32+10:00

If your storage rental is near its end and you don’t intend to extend your stay, a move-out form is required 14 days ahead of time. You may also call or email us indicating the date and time of your move out. Moving out can only be done during office hours to verify and properly process your papers and return your security deposit.

Is there any CCTV inside my unit?2022-09-16T13:21:10+10:00

No there won’t be any CCTV inside any unit. Our CCTV only covers public areas such as corridors, office, entrances, and exits.

Will anyone else be able to access my unit?2022-09-16T13:20:41+10:00

No. Only you will have the PIN code for your unit. No one else will have access to your items unless they have your PIN and lock. However, please be informed that in the event of an emergency, One Storage has the right to access your unit.

I forgot my PIN code, what should I do?2022-09-07T17:38:57+10:00

You may request a PIN retrieval during office hours. A valid ID will be asked for as proof of identification. It is best to call our staff for assistance should you ever forget your PIN to avoid any inconveniences.

What is covered in the basic insurance of One Storage?2022-09-07T18:26:23+10:00

One Storage Self Storage provides basic insurance to all its tenants for free. Each unit has PHP 50,000 amount insured regardless of how much the actual value of the stored items is. Any insurance shall be subject to the approval of our insurance provider and One Storage shall not be liable for any disapproval whether partial or full, neither shall One Storage be liable for any delay by the insurer.

This insurance covers the following:

    • Fire and Lightning
    • Earthquake Fire/Shock
    • Typhoon and Flood
    • Extended Coverage
    • Broad Water Damage
    • Sprinkler Leakage
    • Riot, Strike and Malicious Damage
    • Burglary and Robbery (PHP1M aggregate limit)
    • Accidental Bursting or Overflowing of Water Tanks, Apparatus and Pipes
    • Volcanic Eruption (excluding risks within 50km from an active or inactive volcano)
    • Comprehensive General Liability – for Premises Operations (up to PHP1M aggregate)
Can I use my own insurance provider?2022-09-07T18:18:49+10:00

The renters have an option to choose their own insurance provider. A signed waiver form will be required prior to move-in to ensure that One Storage won’t be liable in case of loss or damage whilst in storage.

There’s a lost/damaged item in my storage, how do I make a claim?2022-09-07T18:20:14+10:00

To make a claim, give us a call and we’ll assist with the claiming process from our insurance provider. Make sure that the items in your storage are documented and accounted for.

My stored items cost more than PHP 50,000, can I avail additional insurance policy?2022-09-07T18:24:03+10:00

Yes, we can help arrange an additional insurance policy for our customers to make them feel at ease storing with One Storage. Give us a call and we’ll help you connect to our insurance provider.

How Much Storage Space Do You Need?

Still not sure about the size of storage unit you need? Get in touch today for advice and a free quote.
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