We will do our best to keep your items in good condition by providing a well-maintained, well-ventilated, and pest-free facility. However, since we do not have access to your goods, and only you do, you are responsible for the condition of your goods.
Are my goods insured?r6digital2022-02-04T13:04:24+10:00
Yes. All units include basic insurance to protect your possessions while in storage. Please check that this cover is appropriate and sufficient for your stored items. If you need additional insurance, you may also contact an insurance provider.
How much does your storage unit cost?r6digital2022-02-04T12:09:04+10:00
You must assess what are the items you want to store in your unit so you have an idea of the approximate measurements. Then, you may check our storage sizes to see which one fits your needs. Or, you may opt to contact our storage experts to assist you further.
What if my items do not fit?r6digital2022-02-04T12:20:43+10:00
From business archives to bicycles, sideboards to stock, there is an almost limitless number of items that you can store in your unit. That said, in the interests of health and safety, please do not store food or perishable goods, living plants or creatures, flammable liquids, combustibles, weapons, explosives, fireworks, chemicals, radioactive materials, toxic waste, asbestos, biological agents or other dangerous materials. Please refrain from storing odorous materials and compressed gases as well as any illegal items.
If you’re at all unsure about whether you can store something or not, please ask a member of our team.
Are there any items I’m not allowed to store?r6digital2022-02-04T12:35:15+10:00
Yes, in the interests of health and safety, please do not store valuable items like cash or jewelry, food or perishable goods, living plants or creatures, flammable liquids, combustibles, weapons, explosives, fireworks, chemicals, radioactive materials, toxic waste, asbestos, biological agents or other dangerous materials.
Please refrain from storing odorous materials and compressed gases as well as any illegal items. If you’re at all unsure about whether you can store something or not, please ask a member of our team.
Can I access my unit even during Holidays?r6digital2022-08-30T13:33:47+10:00
Yes, our storage facility is located in the mall’s basement so there are plenty of parking slots available for use. However, please take note that you can only use the parking area at One Storage for a limited time and for move-ins and move-outs only.
Can I visit and view your storage units before availing?r6digital2022-09-16T13:22:26+10:00
Yes, we do encourage you to visit our facilities first before moving in. This is for you to see the actual size and security of your units. You may schedule your visit anytime from Mondays to Saturdays from 9AM to 6PM. To book an appointment, contact our branch here.
As of the moment, we don’t have any helpers available on site. Should you need to store large items, please do let us know ahead of time so we can arrange any help you may need. This extra service may or may not incur additional charges. We also offer free use of push carts to move heavy items.
How to pull out items?r6digital2022-02-04T12:50:42+10:00
If your storage rental is near its end and you don’t intend to extend your stay, a move-out form is required 14 days ahead of time. You may also call or email us indicating the date and time of your move out. Moving out can only be done during office hours to verify and properly process your papers and return your security deposit.
Is there any CCTV inside my unit?r6digital2022-09-16T13:21:10+10:00
No. Only you will have the PIN code for your unit. No one else will have access to your items unless they have your PIN and lock. However, please be informed that in the event of an emergency, One Storage has the right to access your unit.
I forgot my PIN code, what should I do?r6digital2022-09-07T17:38:57+10:00
You may request a PIN retrieval during office hours. A valid ID will be asked for as proof of identification. It is best to call our staff for assistance should you ever forget your PIN to avoid any inconveniences.
What is covered in the basic insurance of One Storage?One Storage2022-09-07T18:26:23+10:00
One Storage Self Storage provides basic insurance to all its tenants for free. Each unit has PHP 50,000 amount insured regardless of how much the actual value of the stored items is. Any insurance shall be subject to the approval of our insurance provider and One Storage shall not be liable for any disapproval whether partial or full, neither shall One Storage be liable for any delay by the insurer.
This insurance covers the following:
Fire and Lightning
Typhoon and Flood
Broad Water Damage
Riot, Strike and Malicious Damage
Burglary and Robbery (PHP1M aggregate limit)
Accidental Bursting or Overflowing of Water Tanks, Apparatus and Pipes
Volcanic Eruption (excluding risks within 50km from an active or inactive volcano)
Comprehensive General Liability – for Premises Operations (up to PHP1M aggregate)
Can I use my own insurance provider?One Storage2022-09-07T18:18:49+10:00
The renters have an option to choose their own insurance provider. A signed waiver form will be required prior to move-in to ensure that One Storage won’t be liable in case of loss or damage whilst in storage.
There’s a lost/damaged item in my storage, how do I make a claim?One Storage2022-09-07T18:20:14+10:00